Frequently Asked Questions
If you still need help please contact us live or call us
What currency do you accept?
We prefer USD and EUR please.
When do I need to place my payment?
As soon as you make the order and have decided on the details before the design process has begun. But don’t worry if anything goes wrong or you simply don’t like the design (which we doubt it will happen) you are protected by our Customer satisfaction policy ant are eligible for a full refund with no questions asked.
How can I pay for the design?
We accept paypal american express and all major credit cards, including Visa, Mastercard, and Maestro. We can also do bank transfer, Western Union etc…
Do we Guarantie for our service
Yes ! . if you are not satisfy for your service we will get your money back.
How do Revisions Work?
We’ll start off by giving you multiple design concepts. Keep in mind that the design process is highly iterative and collaborative, so we send you the initial designs, we’ll ask for your feedback to make the designs even better. Usually, our clients ask us to tweak colors, fonts and layout. Sometimes, they even ask us to combine the top half of one concept with the bottom half of another. Whatever the revision, big or small, we’ll continue to revise your design until it’s absolutely perfect.
How long will my current website be down while you work on my new site?
Your new website will be developed offline so that your current website will be unaffected. Once you have approved your new site, we will switch the domain to point from the old to the new website.
What if I am a costumer from a different country?
That is ok as for most of our customers are located abroad. We will negotiate the terms and the design vie phone and email.
How long will it take to complete my website?
This is a sensitive matter as it depends from various factors such as how detailed the design will be, navigation complexity, number of products you want enlisted and described etc… whatever the case we will give you an estimate of the completion date, which is usually 2-4 weeks.
Will I be able to modify the website if there is need to?
You can make modifications to the page’s content, while we make the design changes. The system in which we create the website allows you to control the settings that are of your importance, while preventing you to make changes that will mess up your page.
Do you design websites?
Yes we do as this is our initial occupation since our company was created. We offer two different types of website models, standard website and e-commerce website to cover all the needs of your business.
How Money back guarantee works?
For example you are choosing a logo package with 5 example and we are giving it to you those example and if you do not like any of it we will give you the money back. But if you chose one and start giving feedback ( revisions ) than there is no more money back guarantee
Who makes your team?
Our team is consisted from young, but very experienced and motivated designers and programmers who are able to meet all of your needs and answer all of your questions about design and website construction.
Where are you located?
Our headquarter is located in Bitola, Macedonia but for further detail and consult please fill out the online form in the About Us section
Security and Privacy
Is my information secure?
Of course it is. We use the very latest in security protocols we use 2checkout policy https://www.2checkout.com/policies/privacy-policy and will not disclose any information with other clients unless you consent to it with written form.